As competitive pressures in the marketplace have increased and the workforce has changed, Rick Barrera has been increasingly called upon to help companies reinvent their customer service delivery systems, enabling them to use customer service as a competitive weapon.

Each year he travels worldwide delivering programs to organizations that include AT&T, IBM, Intel, Tupperware International, Xerox Corporation and now...

In today's program, Rethinking Customer Service, Rick will teach us how to ensure that reliability and responsiveness to our customers, both external and internal, always remain a top priority.

Ladies and gentlemen, from San Diego, California, please welcome speaker, trainer and author, Rick Barrera!