I wanted to again thank you for your time and excellent presentation at our recent national training meeting.  As you are aware, 2001 is a time of change for our company and your views and opinions, for organizations such as ours, truly help to emphasize the importance of change.  We have a very tenured group of field sales and service personnel, who might not want to or have the ability of fully embracing change in this marketplace.  As you helped to point out, change is inevitable, and we can either be the leaders or the followers.

I thoroughly enjoyed your presentation and have heard many positive comments.  I'm also appreciative of the time you took, at the last minute I might add, to create a custom presentation for our service folks on how to handle the "angry customer" as well as the one-on-one session with some of our executives.

You and your teams professionalism and flexibility is second to none.  I look forward to having the opportunity to work with all of you at Rick Barrera & Associates again.