| Key
Concepts
- Throughout history, four basic human behavioral patterns have held constant
- Creativity and growth come from mixing people with different patterns but conflict is inevitable unless you know and understand each style
- Once you know what the predictable patterns are, you can adjust your behavior to make others more comfortable and to enhance communication, creativity and understanding
- Identifying each style is just a matter of reading the cues they display
- A Company's culture is just a behavioral style that has been widely adopted
- People skills are the key to
management, sales and customer service excellence
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