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Charles Kettering once said that we should all be concerned about the future because we will spend the rest of our lives there. In today's program, Fast Forward: Embracing the Challenges of the 21st Century, Rick Barrera will talk about the key trends that will drive sales, marketing and customer service delivery for the foreseeable future. He believes that by understanding these trends, we can redesign our businesses to position them ahead of the curve and ahead of the competition. Each year, he travels worldwide delivering programs to organizations that include AT&T, IBM, Intel, Tupperware International, Xerox Corporation and now... Ladies and gentlemen, from San Diego, California, please welcome speaker, trainer and author, Rick Barrera!
Fast Forward Warp Speed Rethinking Customer Service Peak Performer's Attitude Patterns of Peak Performers It Takes All Kinds
